Durable goods manufacturers aren’t always known for customer service, even when such service is integral to their continued growth and success. This is, unfortunately, true of some pump manufacturers as well, which is why many rely on pump distributors like Hayes Pump Inc. for their pump parts and servicing. At Hayes Pump, we understand the importance of after-sales service, which includes providing quality pump parts and efficient servicing to our customers. With our dedicated pump parts and service department, Hayes delivers a reliable, easy-to-use solution for all your municipal, industrial, and commercial pump needs.
Pump Parts & Servicing from Hayes
Pump distributors like Hayes Pump aren’t just middlemen. Hayes Pump’s unique position as a pump parts supplier for pump manufacturing companies allows us to drive sales for these same manufacturers. It also enables our company to educate customers on the best products for their application, including pump parts that promote efficiency throughout a pumping system. Further, constantly touching customers allows Hayes to identify market trends and service the products we sell for pump and pump parts manufacturers. In essence, as the largest and oldest pump distributor in the Northeast, Hayes Pump acts as the eyes and ears of the pump industry in the area.
Factory-Trained Servicing with Quality Pump Parts
Hayes Pump carries only the highest quality pumps and pump parts from the best manufacturers in the industry, supplying products used in filtering, metering, and transferring liquids. Our commitment to our customers ensures their pump systems work optimally and efficiently. Along with the world-class pump manufacturers whose pumps and pump parts we carry, Hayes Pump features a department that deals only with pump parts and servicing. Our factory-trained technicians service pumps made by ITT Goulds, Sandpiper, Viking and Gorman Rupp to name a few manufacturers who make top-of-the-line pumps and pump parts.
ITT Goulds Pump Parts & Servicing
Hayes Pump has been certified via an independent audit as an authorized service provider for ITT Goulds throughout the Northeast. Our trained service technicians can assist customers with choosing ITT Goulds pump parts and any repairs or other servicing. Using genuine Goulds pump parts is necessary to ensure peak pump performance and maintain warranties.
Hayes Pump can supply the following for ITT Goulds products:
- Complete kits for maintenance and repair of shafts and power sources.
- Field servicing of pumps.
- In-house rebuilding and repair of pumps and pump parts, along with upgrades.
- Pump maintenance programs to improve reliability.
- Replacement pump parts include bearings, impellers, seals, shafts, sleeves, and stuffing boxes.
Hayes Pump additionally offers pump control systems, including equipment health monitoring, wireless predictive maintenance monitoring, and variable speed drive (VSD) systems. We offer three maintenance levels for ITT Goulds products, including repairing and improving pumps and pump parts. At the first level, Hayes Pump technicians maintain equipment in “as new” condition. The second level involves analysis of ways to improve efficiency and reliability. The third level involves the implementation and optimization of equipment throughout a facility.
Sandpiper Pump Parts
Considered a workhorse in the pump industry, genuine Sandpiper pumps and pump parts are distributed by Hayes Pump either as kits or individually. While we also maintain and service products made by Sandpiper Pump, the company provides videos to educate pump operators on best practices for maintaining their pumps and has a software app that helps them service their pumps.
The mobile app allows owners of a Sandpiper pump to:
- Check compatibility for use with certain chemicals.
- Locate specifications for a pump, parts, kits, or other accessories.
- Peruse Sandpiper product catalogs that include pumps and pump parts.
- Receive estimated costs for pump parts, kits, and systems.
- Track maintenance of pumps and log any observations.
- View videos for servicing, maintaining, and operating Sandpiper pumps.
A quick scan of the QR code on the pump’s nameplate will allow users to identify what pump parts, kits, or other fixtures are on hand.
Viking Pump Parts
Hayes Pump ensures optimal reliability and performance for products made by Viking by supplying original gear reducers, motors, strainers, and other pump parts. This includes Viking Pump’s parts kits that enable operators to maintain and repair their specific pump model. Parts kits allow for the replacement of pump parts all at once to reduce the need for more frequent servicing, thus saving time and money while decreasing downtime and prolonging the pump’s lifespan.
Hayes Pump can also provide various brands of motors for Viking Pumps, allowing customers to choose and order energy-efficient models with distributor direct pricing easily. Additionally, we carry out a selection of gear reducers by Viking, including offset, integrated, and inline models. Hayes also supplies multiple types of pump strainers made by Viking. To augment pump maintenance, Viking Pump has a library of videos that facilitate the repair of their pumps.
Custom Pump Parts
But what about servicing and maintaining older pumps, especially when the pump parts are no longer being made? Here’s where Hayes Pump can be an invaluable partner, able to custom make hard-to-find and obsolete pump parts that can keep our customers’ pumps operational. We do this through a partnership with ITT’s ProCast® program, which allows replacement pump parts to be made for obsolete equipment.
ITT’s ProCast® engineering of replacement pump parts includes the provision of the following:
- 3D printing on demand
- Custom engineering with 3D computer-aided design (CAD) modeling
- Molding and other manufacturing services
- Reengineered pump parts that improve performance and extend equipment lifespan
- A variety of different materials for pump parts
With access to this global engineering center and using cutting-edge technology, pump owners can now extend the lives of their older pumping systems. Offering extremely competitive pricing, Hayes can deliver pump parts that are equal to or better than OEM (original equipment manufacturer) components to keep our customers’ pumps running.
Hayes Pump Servicing & Repair
Hayes Pump technicians are factory-trained, with a facility authorized to repair any rotating equipment made by manufacturers we represent. Offering years of experience in troubleshooting pumping systems, our highly qualified technicians have the capabilities to repair equipment in the field or in-house, regardless of what company made it. Further, our repair facility is audited independently to ensure the highest industry standards. To learn more about our team’s commitment to delivering superior pump parts and service, contact the pump experts at Hayes Pump today.
