HAYES GROUP FREQUENTLY ASKED QUESTIONS
General Company & Services
What services does Hayes Group provide?
We offer engineered pump solutions, system design, installation, maintenance, repair, and training for commercial, industrial, and municipal applications.
What geographic areas do you serve?
We serve customers throughout the Northeast, from Maine to New Jersey.
Can you help design a custom pump system for my facility?
Yes! Our engineers specialize in custom pump system design tailored to the specific needs of your application and industry.
Do you offer on-site evaluations or consultations?
Absolutely. We can perform on-site assessments to understand your system requirements and recommend the best solution.
Product & Equipment Questions
What types of pumps do you carry?
We carry a wide range, including centrifugal pumps, positive displacement pumps, submersible pumps, metering pumps, and more.
Which brands do you distribute?
We partner with top manufacturers such as ITT Goulds, Viking Pump, John Crane, Goulds Water Technology, Gorman-Rupp, Pentair Aurora Fairbanks NIJHUIS, Vaughan, Jesco, Huber, Grundfos, Velodyne, Zoeller, NOV Moyno, John Crane, Chemineer, Sandpiper, Mission Communications, and more. Visit our website at hayespump.com or view our municipal line card or industrial line card.
Do you sell parts and accessories?
Yes, we stock a full range of OEM pump parts, controls, valves, and accessories.
Can Hayes Group supply pumps for sanitary or high-purity applications?
Yes, we offer pumps and systems designed for sanitary environments such as pharmaceuticals, food and beverage, and biotechnology.
Do you offer SCADA?
Yes, Hayes Group offers SCADA solutions through both Mission Communications and AccuDose. Please contact our experts by email at Sales@hayespump.com or by phone at 978-986-4109, Monday – Friday, 8:00am – 5:00pm EST. Or you may fill out or Request A Quote form.
Maintenance & Support
Do you offer repair services for existing pump systems?
Yes, we provide both in-house and field repair services to get your systems back up and running. Contact our team, operating 24/7/365 by phone at 800-343-5020 or by email at Service-HPI@hayespump.com.
How often should my pump system be maintained?
Maintenance frequency depends on your system and application, but we recommend regular preventive maintenance to ensure optimal performance. We offer predictive maintenance technology, as well as a preventive maintenance contract that includes scheduled routine inspection visits. Our Service Team can provide ongoing maintenance support to help keep your equipment running smoothly and reliably. Contact our Service Team at Service-HPI@hayespump.com to learn more.
Can you train our staff on pump operation and maintenance?
Yes, our experts provide on-site and remote training tailored to your specific system and equipment.
Technical & System Questions
How do I know which pump is right for my application?
Our team of highly-skilled application engineers evaluate factors like fluid type, flow rate, pressure requirements, and system design to recommend the most efficient and reliable pump for your specific application needs.
Can you help with compliance or energy efficiency standards?
Absolutely. We help customers design systems that meet industry regulations and support sustainability goals through high-efficiency solutions.
Contact & Quotes
How do I request a quote or project consultation?
You can fill out our Request A Quote Form or email us at Sales@hayespump.com. You can also call us directly at 978-986-4109 to speak with a specialist about your needs. We are available Monday – Friday, 8:00am – 5:00pm EST.
Do you offer emergency service or support?
Yes, we provide emergency support services. Contact us for after-hours assistance by phone at 800-343-5020.
Do you have a blog I can sign up for?
Yes! You can subscribe to our biweekly blog to stay updated on the latest pump technologies, industry insights, product announcements, and service offerings from Hayes Group. We respect your inbox and only send relevant, valuable content.