MONITORING WET WELLS & PUMP OPERATION With MISSION COMMUNICATIONS

In municipal water and wastewater systems, remotely monitoring wet‐well levels and pump operation is critical. Mission delivers a full turnkey Supervisory Control and Data Acquisition (SCADA) solution optimized for the water and wastewater industries. Branded as 'Mission-Managed SCADA,' their service is delivered through a software-as-a-service (SaaS) model, providing all the necessary components including hardware, communications, data management, and a web portal.

Key features relevant to wet wells and pump stations include:

• Real‐time analog and digital I/O so that high/low levels, flow pulses, pump run times and starts are captured.

• A secure web portal (123SCADA) and mobile app to access data, trends, alarms, pump status, level readings and remote control.

• Alarm and notification services: when wet well levels go beyond preset limits or pump activity is abnormal, the system sends alerts via phone, email or text.

• Rapid deployment: standardized hardware, national cellular networks and full-managed service mean installation can be accomplished quickly and cost-effectively.

Wet Well Level Monitoring

For wet wells, Mission’s systems provide continuous level monitoring, alarm generation when levels rise unexpectedly (indicating pump failure, blockage, or incoming flow surge) and historical trends so operators can detect patterns over time. The MyLevel RTU (Class 1 Div 1 rated for hazardous locations) is offered for subsurface applications like manholes and uses battery power and cellular connectivity. By deploying level sensors and integrating with Mission’s RTU and web portal, utility crews gain visibility into when the wet well is reaching critical levels, how often and how fast it fills, and whether pumps are keeping pace. This allows proactive maintenance before overflows or backups occur.

Pump Operation & Performance Monitoring

Mission’s solution for pump stations monitors pump run time, start/stop counts, and, using pulse or analog inputs, calculates volumetric flow. Operators gain insight into how many starts a pump has had, how long it has run, and whether it is being over-used or under-used. The reporting capability supports analyzing pump health and system performance.

This production data is important; for example, if one pump is running much more than others, it may indicate imbalance, premature wear, or an upstream issue increasing inflow/infiltration. Trend graphs and reports help optimize maintenance schedules, extend pump life and reduce energy consumption.

Combined Use Case: Wet Well + Pump Monitoring

When both wet well level and pump operation data are available in the same system, an operator gains full situational awareness. They can see:

• Wet well level trending upward → alert triggered → pump start counts and runtimes show whether the pump responded.

• Pump runtimes increase steadily while level remains high → indicates pump inefficiency or mechanical issues.

• Wet well fills quicker than expected after rainfall → suggests excessive inflow/infiltration and may prompt investigation.

• Historical data combined with alarms and reports → helps optimize system performance, reduce wear and avoid emergency visits. Mission’s web portal offers downloadable reports and trending of analog/digital data, flow, rainfall, pump starts, runtimes and more.

In short, Mission provides the monitoring backbone for both wet wells and pumps so that utilities can move from reactive to proactive operations.

The Relationship Between Hayes Group & Mission Communications

Hayes Group is a factory-trained and stocking distributor of Mission Communications SCADA systems, serving the New England region. Hayes offers Mission’s turnkey wireless monitoring and control solutions tailored for municipal water and wastewater applications. As a fully authorized service and repair facility, Hayes provides local technical expertise, inventory, and ongoing support. Municipalities and utilities in the region seeking wet well monitoring, pump performance tracking, or SCADA system upgrades can rely on Hayes to specify, supply, and service Mission systems. Combining deep pump system expertise—including distribution, servicing, and repair—with Mission’s advanced monitoring and control technology, Hayes delivers an integrated solution that bridges hardware and remote site management.

Contact Hayes Group for More Information or a Quote

If you are evaluating wet well monitoring, pump station performance tracking or a turnkey remote monitoring/SCADA solution, contact the Hayes team to assist in determining the right Mission Communications system for your application, provide regional support, inventory and quote. Whether you are upgrading an existing pump/wet well station or deploying new remote monitoring across your system, Hayes Group can guide you through the process, reach out today to request a quote or schedule a consultation.